Frequently Asked Questions (FAQ)

How Can I Place an Order?

• You can order online or contact us via the contact form on our website. We’ll get back to you as soon as possible.
• Prefer to call? Reach us at +1 514-980-0193 between 9 AM and 9 PM.

Do You Ship Across Canada?

We ship across Québec and neighbouring Canadian provinces. Your arcade machine will be securely packed in a custom-built wooden crate to ensure maximum protection during transport.

Can I Customize My Arcade Machine?

Absolutely! If you don’t find a design you love in our catalog, our graphic designers will work with you to create a fully personalized arcade cabinet tailored to your vision. Contact us to discuss your project!

Can Businesses Order Custom-Branded Arcade Machines?

Yes! If you're a business looking for a custom arcade machine with your branding, we can collaborate with your marketing team or use your brand’s visual identity to create a unique arcade cabinet that fits your company’s style.

Do Your Arcade Machines Come with a Warranty & After-Sales Support?

Yes! All our arcade machines come with a minimum 1-year warranty, and we offer after-sales support across Canada directly from our workshop.

What Is the Production & Delivery Time?

• Catalog Design: Up to 5 weeks
• Custom Design: Up to 6 weeks

We take the time to craft a high-quality, handcrafted arcade machine just for you!

How Many Games Are Included?

Depending on the model you choose, our arcade cabinets come with 3,000 to 12,000 games pre-installed!

Can I Test Your Arcade Machines Before Buying?

Yes! You can visit our workshop by appointment to test our arcade machines before making a purchase.

How Can I Get the Highest Score on Pac-Man?

With a Planet Rétro Arcade machine and some practice, you’ll be breaking records in no time!